If a significant quality issue is identified before or at collection, please let us know immediately. Where a genuine issue is confirmed, we will make every reasonable effort to resolve it before your wedding — replacing affected flowers, sourcing suitable seasonal alternatives, providing additional flowers, or offering another reasonable solution. If a concern becomes apparent shortly after collection, you must notify us within 6 hours with clear photographs. Each concern is assessed fairly and individually.
If there's a problem
Access to the tutorials is provided immediately on payment of the deposit and remains available until 30 days after your wedding; as digital content is supplied immediately, refunds cannot be given for resources already accessed or made available. Where a refund is agreed, it is processed to your original payment method (please allow up to 10 working days). Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015 or other applicable UK consumer protection legislation.
Tutorials, refunds & your rights
Every collection is unique. Flowers vary in variety, colour tone, bloom size and stage of opening; these variations are normal and not faults. Website and social media images show the overall style and palette rather than the exact flowers you will receive, and refunds are not offered because particular varieties were unavailable or differed from previous images.
Natural variation
Your £99 booking deposit is non-refundable. It secures your wedding date and provides immediate access to the exclusive online video tutorials and digital resources. As this digital content is provided immediately after payment, the deposit cannot be refunded once access has been granted.
Booking deposit
Balance payments
The remaining balance is due 8 weeks before your wedding date. If you cancel more than 8 weeks before, any payments beyond the deposit will be refunded. If you cancel within 8 weeks, no refund is available, as flowers and supplies will already have been ordered or committed with our suppliers.
Fresh flowers are natural, living products and, being perishable, cannot be returned. Every order is professionally selected, quality checked, conditioned and photographed before collection. Once collected and signed for, responsibility transfers to you, and we cannot offer refunds or replacements for flowers that deteriorate due to incorrect storage, failure to follow care instructions, transport, venue or weather conditions, accidental damage or natural ageing after collection.
Fresh flowers
Our commitment to you
We know your wedding day is one of the most important days of your life, and we're honoured to play a small part in it. Every flower collection is hand-selected, carefully conditioned, quality checked and photographed before collection, because we want you to feel excited and confident. We're proud of the quality of our flowers, and if something genuinely isn't right, we'll always do our best to put it right.